General Terms and Conditions of Travel
These terms and conditions of travel correspond in their essential points to the "General Terms and Conditions of Travel" recommended by the German Association of Travel Agencies (ORV) and approved by the Federal Cartel Office Berlin.
1) Registration (conclusion of the travel contract)
We recommend that you register as early as possible. You can register in writing, in person or by telephone. It is made by the applicant also for all participants listed in the application, for whose contractual obligations the applicant is liable as for his own obligations. Acceptance of your booked trip will be confirmed to you in writing. Seats will be allocated in the order in which registrations are received and numbered. There is no entitlement to a specific seat. We reserve the right to make changes in this respect.
2) Payment/ Booking confirmation
You will receive written confirmation of your booking within a few days of your registration. Please transfer the tour price to our account 10 days before the start of the tour:
SORT CODE: 70040041
The scope of contractual services is exclusively determined by the service descriptions in the tour operator's catalogue and the information referring to them in the travel confirmation. Additional agreements which extend the scope of the contractual services require the written confirmation of the tour operator in order to be binding.
Accommodation is usually in double rooms, triple rooms are also available on request. Single rooms are only available to a limited extent on payment of a supplement. The supplement will be refunded if a reservation was not possible despite confirmation; there is no further entitlement.
In the case of intermediate overnight stays and round trips, single rooms requested only with reservation. If there is no suitable partner for a ½ double room booking, accommodation will be in a single room. In this case, a single room supplement will be charged. Half double room bookings are generally subject to availability. In the holiday resorts offered, accommodation may also be provided in incorporated towns or parts of towns.
4) Changes in services and prices
Deviations of individual travel services from the contractually agreed content of the travel contract which become necessary after conclusion of the contract and which were not brought about by the tour operator contrary to good faith are permitted insofar as the deviations are not considerable and do not affect the overall average of the booked trip. The customer is entitled to withdraw from the travel contract without payment of a fee if price changes occur which exceed 12% of the tour price.
5) Withdrawal by the customer
The customer may withdraw from the tour by means of a written declaration before the start of the tour. If this happens, the following cancellation fees will be charged per person: If the cancellation is made up to 20 days before the start of the trip, €10 will be charged per person for a domestic trip and €15 for a trip abroad. In the event of cancellation later than this, even through no fault of the participant, the following rates will be charged
20 - 15 days before the start of the trip 30%.
15 - 10 days prior to departure 40%.
10 - 3 days before departure 50%
3 - 2 days before departure 65%
2 - 0 days before departure 100%
of the tour price plus any telephone, telex or telegram costs incurred. We reserve the right to charge a higher rate for any costs incurred due to a vacant seat, empty bed charges, etc. If the customer does not appear at the bus at the time of departure without timely notice of departure, he/she must in any case pay the entire tour price. Until the start of the tour, the customer can order a substitute person for him/herself. To do so, the tour operator must be notified and must agree to the change. Any additional costs arising from this shall be borne by the customer. The tour operator can object to the change if the substitute person does not meet the special travel requirements or if legal regulations or official orders conflict with this.
6) Cancellation by the tour operator
The tour operator can withdraw from the travel contract before the start of the tour or cancel the travel contract after the start of the tour in the following cases.
a) without observance of a period of notice if the traveller persistently disturbs the performance of the tour despite a warning by the tour operator or if he/she behaves in breach of contract to such an extent that immediate cancellation of the contract is justified.
b) up to one day before departure: if the number of participants does not reach 20.
7) Liability of the tour operator
The tour operator is liable within the scope of the duty of care of a prudent businessman for:
1. the conscientious organisation of the tour;
2. the careful selection and supervision of the service providers;
3. the correctness of the service description and
4. the proper provision of the contractually agreed travel services in accordance with the local customs of the respective destination country and place.
The tour operator shall be liable for any fault on the part of the persons entrusted with the provision of services. The regulations applicable at the place of service provision are decisive for the assessment of any fault of this group of persons. The tour operator is liable for any fault on the part of the transport companies used in the performance of the tour on the merits and to the amount in accordance with the officially approved regulations in the national and international area as well as within the framework of the transport conditions of these companies.
a. Remedy: If the services are not provided in accordance with the contract, the traveller can demand remedy. The tour operator can refuse the remedy if it requires a disproportionate effort. The tour operator can also remedy the situation by providing a substitute service of equal value. The tour operator can refuse the substitute service for an important, objectively recognisable reason.
b. Reduction of the tour price:
The traveller may demand a corresponding reduction of the tour price for the duration of the non-contractual provision of the tour. The tour price is to be reduced in the ratio in which the value of the tour in a defect-free condition would have been at the time of sale to the actual value. The reduction shall not apply if the traveller culpably fails to report the defect in good time.
c. Cancellation of the contract: If the tour operator does not provide a remedy within a reasonable period of time or if he declares that the remedy is not possible and the tour is considerably impaired as a result of not being provided in accordance with the contract, the traveller may cancel the travel contract. If the contract is subsequently cancelled, the traveller retains the right to repatriation. He owes the tour operator the part of the tour price attributable to the services used, insofar as these services were of interest to him.
d. Compensation: If the tour operator is responsible for a circumstance that leads to a deficiency in the tour, the traveller can demand compensation.
9) Limitation of liability
The tour operator's liability shall be limited to three times the tour price
1. insofar as damage to the traveller is caused neither intentionally nor by gross negligence, or
2. insofar as the tour operator is responsible for damage incurred by the traveller solely due to the fault of a service provider. The tour operator's liability for slight negligence is excluded. The tour operator's obligation to carefully prepare the trip and to carefully select and supervise the persons and companies commissioned to provide the individual travel services shall remain unaffected.
3. The liability of the tour operator for damage to luggage in the custody of the tour operator is limited to € 1000 per passenger.
10) Passenger's duty to cooperate
In the event of any disruptions to services, the traveller is obliged to do everything reasonable to help remedy the disruption and keep any damage to a minimum. In particular, the traveller is obliged to inform the local travel service immediately of any complaints. The local tour operator shall be instructed to take remedial action, insofar as this is possible. If a local tour guide is not available or is unable to remedy the service disruption, complaints must be immediately communicated to the service providers and the tour operator. If the tour guide is unable to remedy the defect, he/she is obliged to issue a written certificate to this effect. Without this certificate, a later complaint cannot be accepted.
If the traveller does not comply with these obligations, he/she shall not be entitled to any claims in this respect.
11) Exclusion of claims and statute of limitations
Claims for non-contractual performance of the tour must be asserted by the traveller against the tour operator within one month of the contractually agreed end of the tour. After expiry of this period, the traveller may assert claims if he/she was prevented from complying with the deadline through no fault of his/her own
Claims of the traveller become time-barred after six months.
12) Passport, visa, customs, foreign exchange and health regulations.
As far as possible, the tour operator will inform the customer about important changes in the general regulations stated in the tour description before the start of the tour. The tour operator does not assume any liability for the information provided. The traveller is responsible for compliance with passport, visa, customs, foreign exchange and health regulations. All disadvantages resulting from non-compliance with these regulations are at the expense of the traveller, even if these regulations should be changed after booking.
Every passenger is insured according to the legal regulations. In addition, we recommend that you take out bundled luggage, foreign health and travel accident insurance as well as travel cancellation insurance.
14) Place of jurisdiction
Place of performance and jurisdiction is Munich.
Animals cannot be taken along.
A valid federal identity card or passport must be carried on all trips abroad. Children also require a valid identity card when travelling abroad. The prices quoted are final prices. The tour price does not include entrance fees for sightseeing tours, harbour tours, guided tours, etc., unless they are listed separately under the services of the respective tour. All information in this brochure is correct at the time of going to press on 02.02.2002. Corrections of errors as well as printing and calculation errors, programme changes, price changes (e.g. as a result of changes in exchange rates, fuel taxes, tariff increases, etc.) are subject to change without notice. We reserve the right to make changes to errors, printing errors, programme changes, price changes (e.g. due to changes in exchange rates, fuel taxes, tariff increases of the carriers involved, VAT increases or similar).
We reserve the right to make changes to the sequence of the programme.
The organiser is not liable for unforeseen and unavoidable events: Weather conditions, vehicle damage, driving delays, etc. Nor can we accept any liability for building projects necessitated by the increasing number of holidaymakers and the associated disturbances, as well as noise pollution, e.g. caused by motor vehicles, road works and entertainment venues, etc. We are also not liable for beach pollution.
The scheduled travel times of our buses were determined according to average traffic conditions and are without guarantee. We are not liable for delays and the resulting consequences or costs. Information of all kinds is given to the best of our knowledge but without guarantee.
Please label your suitcase with your home address, this is especially important for tours with several overnight stops.
La-Ra Reisen e.K.
Managing Director: Mrs. Larissa Margolina
Neumarkter Street 80, 81673 Munich, Germany
Telephone: +49 (0) 89 78791506
Fax: +49 (0) 89 78791508